By Viktor Reznicek, vice president, Relocation & Assignment Services, Xerox

Xerox Relocation & Assignment Services (RAS) has earned the No. 3 spot in HRO Today’s Baker’s Dozen in Relocation.

Why is this important? 

The Baker’s Dozen relocation survey rates more than 200 companies that offer relocation management services worldwide. Survey results are based solely on feedback from HR and procurement professionals within companies that utilize these services.

What’s the role of the Relocation Management Company (RMC)?

For employers, employee mobility is about getting the right talent to the right place at the right time and cost…smoothly and efficiently.    For relocating employees, it’s about making one of life’s most significant transitions.  It’s the RMC’s job to orchestrate every aspect of the relocation to ensure harmony from start to finish…finding the right neighborhood, selling/buying a home, moving household goods, getting to the new destination, and settling in successfully.

How do you earn a spot among the Top 3 RMCs?

Earning a Top 3 spot takes more than industry experience and know-how.  It takes a servant’s heart.   A servant’s heart produces experiences like the one of this recently relocated employee:

“Before you called, I was stuck dealing with realtors and inspectors.  You were so incredible at holding my hand through the process.  I’m not sure how we got so lucky as to have you assigned to us!  I simply cannot thank you enough.”

We hire individuals with service in their DNA…individuals who are passionate about customer service.   This is what we screen for when hiring a consultant.  As Charles Nordstrom once put it, “You don’t ‘train’ customer service.  The parents do that.”

Xerox is thrilled with this recognition, but we aren’t settling for Top 3. We are aiming for the top spot in next year’s ranking.   Customer service is what we are passionate about and being recognized by our customers is what matters most.

by: Richard Klingshirn, executive managing director of Learning Services for ACS, A Xerox Company

I’m in the teaching business, sort of. My “students” aren’t school kids, but employees of large global companies. Their lessons aren’t reading and writing, but how to do their job better. And in these tough economic times you don’t have to be smarter then a fifth-grader to realize you’ve got to find new ways to do things better. That includes getting the most out of employees. And for employees to be effective, employers have to give them up-to-date training, delivered in an efficient and economical manner. To top it all off, that learning must be continuous and reach employees no matter where they are in the world.

I know running those programs can be tough, much less creating a strategy, designing classes and actually delivering them. Unfortunately, many organizations don’t know how much they’re spending on learning and are unable to quantify the value they’re getting from their investment.

At ACS, we understand what companies need from their employees. Our learning business is the largest and oldest in the industry. We work with household names in the financial, airline, automotive, pharmaceutical and wireless industries providing training to millions of their employees around the world. We know that a company’s focus needs to be on what matters most to them – their business.

Clients agree. For the sixth year in a row, ACS was named to the prestigious Baker’s Dozen list of Top Learning Providers compiled by HRO Today magazine. These rankings are based on confidential client surveys. These businesses trust us with their most valuable resource – their employees – and like the job we’re doing.

If you want to know more about how ACS Learning Services can help you get the most out of your employees and get ahead of your competition, listen to this podcast. And if you’re not careful, you might just learn something along the way.